PROs
1. The hardware was comfortable with lots of leg room and basically just like an SQ flight, except without the amenities and full reclining seats. Toilets were clean.
2. The service was better than what I had experienced on other low cost carriers. Staff were friendly from check-in to disembarkation.
3. Captain gave our baby a paper rose folded out of a napkin, and stewardesses were nice and cordial about us walking the baby around the non-aisle areas...
4. Basic meal of hot meal item + drink + dessert was provided. Food was good. We tried 2 out of 4 of the meal choices and our favorite is the soy sauce chicken rice.
5. Stewardess allowed us to change our drink option to orange juice without extra charge.
6. Mineral water - 1 Evian per adult - and 1 hot beverage - choice of tea, coffee or hot chocolate - was provided for free
7. Blankets were provided for free
8. iPad for inflight entertainment was provided for free. Had my favorite tv programs like How I Met Your Mother, Person of Interest, Kang Xi Lai Le, and a decent line up of movies...
9. Landing and takeoff was good, pilots are better than other low cost carriers I've tried before
10. Interesting inflight magazine and good product catalogue for inflight shopping
11. It cost 2 adults and a baby just sgd1800 all in for a return trip on ScootBiz SIN <-> SYD
CONs
1. Departure time at 2am SIN was disruptive for my baby, who didn't want to sleep and wanted to see everything, resulting in very tired mum & dad by the time we reached Sydney. Flight back was better as it was an afternoon departure. Learnings are that we need to stock and bring enough snacks and toys for baby to keep her entertained and busy for 8 hour flight...
2. Less common sense around serving food times. Both our hot meals and hot drinks came all at the same time. We would have preferred staggering the servings so that tag team mum and dad can take turns eating and looking after baby.
3. iPad for inflight entertainment was not offered to us during the flight from SIN to SYD. I think they assumed we wanted to sleep. The iPad was only provided upon request.
4. It took a long time for lights to dim for sleeping on the SIN to SYD flight, making it hard for baby to fall asleep sooner.
5. No free hot beverage was offered for SIN to SYD flight.
All in all, the PROs outweigh the CONs, and we've already booked out next flight back to SYD at the end of the year. I am also looking forward to trying Scoot to Tokyo next year after their launch in October 2012.
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